I want to get one of the premium modules, but want to opt for the standard plan

Unfortunately, we really only offer the premium modules under either the professional or the enterprise plan.

Why are some modules offered excluding support?

Developing an integration (a shipping solution, a payment solution or some other remote API) costs a lot of time. With our first-party approach, we are happy to have done the large portion of the initial work already. However, there can be specific caveats in certain situations, or specific bugs that come to rise. Usually, these additional hours are billed by the hour by the agency, or they are invested by the PSP (because they earn their money anyway with commissions). The fixed price of the LokiCheckout is only possibly, if we excluded these unexpected costs, just like PSPs, agencies and other partners do.

Can we phone you for support?

Only the enterprise plan includes support via phone or WhatsApp. However, we do offer the option for a custom SLA: We can discuss the reaction time you would like to rely upon, the means of contacting us, and we can craft a custom monthly SLA out of it together. We'll take away the worries.